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Account verification is required before your first withdrawal and helps protect your account security. The process typically takes 24-48 hours.

Required Documents:

• • Valid government-issued ID (passport, driver's license, or national ID card)
• • Proof of address issued within the last 3 months (utility bill, bank statement, or government document)
• • Payment method verification (front of card with middle digits hidden, bank statement)

How to Submit:

1. 1. Log into your Zulobet account
2. 2. Navigate to Account Settings → Verification
3. 3. Upload clear photos or scans of your documents
4. 4. Wait for email confirmation (usually within 24 hours)

Tip: Ensure all document corners are visible, text is readable, and there's no glare. Accepted formats: JPG, PNG, PDF (max 5MB per file).

Withdrawal times depend on your chosen payment method and account verification status. Verified accounts experience faster processing.

Note: First withdrawals may take longer due to additional security checks. VIP members enjoy priority processing with reduced wait times.

Claiming your 100% up to €2000 + 200 Free Spins welcome bonus is simple and automatic for eligible players.

Step-by-Step Guide:

1. 1. Create Your Account - Register using the signup form with valid details
2. 2. Verify Your Email - Click the confirmation link sent to your inbox
3. 3. Make Your First Deposit - Minimum €20 to activate the bonus
4. 4. Bonus Credited Automatically - 100% match appears instantly in your bonus balance
5. 5. Claim Free Spins - Available in eligible slots, distributed over 10 days (20 spins daily)

Most withdrawals are processed within the stated timeframes, but delays can occur for several reasons:

Common Delay Reasons:

• • Incomplete Verification - Your account needs document verification before withdrawal approval
• • Active Bonus Wagering - Bonus wagering requirements must be completed before withdrawal
• • Security Review - Random security checks ensure account safety and prevent fraud
• • Payment Provider Issues - Third-party payment processor delays outside our control
• • Incorrect Payment Details - Wrong account numbers or expired cards cause automatic rejections

What to Do:

1. 1. Check your email for any requests from our verification team
2. 2. Ensure all account verification documents are submitted and approved
3. 3. Verify your payment details are current and correct
4. 4. Contact support if withdrawal is pending for longer than stated processing time

If your withdrawal is delayed beyond normal processing times, contact live chat support with your transaction reference number for immediate assistance.

Zulobet employs bank-level security measures to protect your data. We use the same encryption technology as major financial institutions.

Security Measures:

• • 256-bit SSL encryption for all data transmission
• • Secure servers in regulated data centers with 24/7 monitoring
• • Two-factor authentication available for account protection
• • Regular security audits by independent firms
• • PCI DSS compliant payment processing
• • GDPR compliant data handling and storage

Your payment information never touches our servers directly - all transactions are processed through certified payment gateways. We never sell or share your personal data with third parties without your consent.

Yes, responsible gaming tools including deposit limits are available in your account settings and can be adjusted at any time.

Available Limits:

• • Daily deposit limits
• • Weekly deposit limits
• • Monthly deposit limits
• • Session time limits with automatic logout
• • Loss limits per session or timeframe

How to Set Limits:

1. 1. Log into your account and go to Settings
2. 2. Select Responsible Gaming from the menu
3. 3. Choose your desired limit type and amount
4. 4. Confirm with your password

Note: Limit increases have a 24-hour cooling-off period. Limit decreases take effect immediately. Once set, limits cannot be removed for 7 days.